these stories combined with my inherent dislike of people in general are why I will never work with customers ever (again, though the one customer service job I had was really not that bad customer-wise)
these stories combined with my inherent dislike of people in general are why I will never work with customers ever (again, though the one customer service job I had was really not that bad customer-wise)
Jesus. Now I know why Walmart's "customer service" is so poor.Originally Posted by noxious.sunshine
I like Kung-Fu.
lmao SHOOSH! You are not allowed to open things before you've actually paid for them! Do you know how infuriating it is to come back from your mandatory lunch break to find people pulling curtains out of their packages and hanging them up on the fancy curtain rods across the thingies in the curtain aisle? HUH!? DO YOU!? This ain't no damn Martha Stewart Living!
Also, crappy customer service is actually up -in- customer service. In the front. Them bitches are -bitches-. I was more than happy to help people when they needed it, it's just... when they open things. Then I'd go insane. Also, the Wal-Mart I worked at was smack in the ghetto.
When I used to work for QT there was a cop, undercover/plain clothes but I knew he was a cop because he showed his badge to get free coffee, who used to steal food. Yyyuuup. You really can't be bothered to pay the buck fifty for a taquito? You already get free drinks!
At the time I worked night shift, and he'd come in around 3-6 in the morning usually. Typically the scenario was I would have just cleaned the grills within the past two hours, and put fresh food on them. The "still cooking signs" were up in some cases, other times they were down because the food was done cooking.
The grills were behind the check stand, so you can't see them from a majority of the store. The first time I walked around the corner and he was there eating something. He saw me and said, "Yuck. These aren't done yet." I apologized, checked temp, found it to be good, and shrugged. I figured he got a bad one.
I had this situation occur about 3 times before it finally clicked. I naively just never thought about a cop stealing. Anyway, I went into one of the coolers when he was the only one in the store and watched him through the glass from behind the some of the 20 oz drinks. (The coolers are so awesome for spying on d-bags.)
I watched him eat 3 taquitos, and strolled out of the cooler carrying some empty boxes to make it look like I had been stocking shelves. He dropped the fourth one into the trash, and said....."Yuck. It wasn't ready yet."
I politely asked if the other 3 had been cooked to his preference and he paused. He then stated he only tried the one, and I had to point out the convenient hole in the grill where 4 taquitos had obviously gone missing. I explained how I could check my sales log to show that I hadn't sold any taquitos in several hours, and that he was the first person in the store since I'd cleaned and stocked the grills (It was a slow night).
I explained how I'd noticed what he had been doing for a while, and was waiting for the chance to absolutely be certain. I also knew several other police who had politely left me their cell numbers to call directly incase I ever had a store emergency. I said it would be no problem to call them. He paid for them and never came back.
I talked to the other cops anyway, and from what I heard he was let go after being caught doing some other shady stuff elsewhere.
Last edited by sharkythesharkdogg; 08-06-2013 at 08:50 PM.
Well working at a major gaming company providing customer support for gamers certainly has it's... moments. I'll say no more though!
Luckily I work in a kitchen so I don't have to deal with people. Though last night apparently this table complained that their steak was overcooked (barely overcooked) and their pasta was cold (which it wasn't, I know since I was the one who made it and my boss, the chef, said it wasn't). Then they had the gall to curse at the chef/owner about him having the balls to server such food. Yeah, cursing at the owner isn't a bright idea. He kicked them out. lol.
My favourite are people who modify their food (not an allergy warning but a legit modify) to remove something that isn't actually in the dish. Oh you want that with no cheese? IT DOESN'T COME WITH CHEESE! Then again, in such cases the server should know better...
I work at McDonalds, but I rarely work in service, that is, with the customers. I normally cook the meat or assemble the sandwiches, so I've never had to personally deal with the woman we call curler-lady(She always comes in with curlers in her hair). She will always ask for things in a very specific, confusing, weird way, such as a McDouble with every condiment on the side, as well as shredded lettuce, but, that alone is fine, it happens sometimes. What isn't alright is that she's incredibly impatient with people who don't immediately understand what she wants, and she is also incredibly racist, once saying "There is this n-word that used to work here that I don't see anymore. I guess the n-word got fired."
Other than that, just generally rude customers are pretty common.
I'm dealing with a horrible client right now.
Let's just say that I did something extra nice for them, at no extra cost, and instead of being all, "Wow! Thank you!" they are being all, "How dare you not give us MORE for free????"
And it's hurting my heart and making me want to drink alcohol, even though I don't even really like drinking alcohol. Siiiigh.
No good deed, am I right?
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.......... Gooooeeesssss Unpuuuunnnniiiiiisssshhhhheeeeeddd!
I'd like to break up the monotony by telling the single most impressive customer service story I have ever experienced, and I was the customer.
When I went to college, finally being able to surf the internet was a big change for me. As well, I had a cell phone for the first time in my life. Being really naive and obsessed with gaming, I found a number for Konami's USA office.
So I called them up! I said, very politely, "When are you guys gonna bring Rondo of Blood over here?"
The guy explained to me that he and the office I had phoned had absolutely nothing to do with and no control over Konami Japan's release decisions. I thanked him for his time, and that was that.
Little more than a year later? Yeah, Dracula X Chronicles.
But in keeping with the spirit of this thread, I remember when I worked for the Kroger Fuel Center. I was much younger and skinnier then, and had very long hair (I was at the height of my rock and roll trip).
One morning, I was walking back from the free-standing restroom facility at the edge of the Fuel Center's lot. I noticed an SUV parked at one of the pumps (the only car there), and heard someone cursing a blue streak, apparently trying to get the pump to dispense gas. I mean, this guy wasn't just cussing, he was enraged. If he were a singer, he'd have been showing complete disregard for his larynx.
I immediately went into service mode, saying to myself, "I'll get the pump working for him, and that'll be that, another happy customer."
Then I drew closer, and he came into view. He was overweight, with hair longer than mine, a full beard, a Hawaiian shirt that was not buttoned at all, what looked like boxer shorts, and flip-flops. In public.
I switched gears. What at first had seemed to me like a simple customer service job now seemed more like the prelude to what would eventually become me having to file assault charges. So, I decided to keep walking back to the booth, and handle it from inside the bullet-proof glass.
Before my walking direction had given any indication of where I was going, the guy noticed me, and intoned in one of the most demonic-sounding voices I have ever heard, "WHAT ARE YOU LOOKING AT, BUTT smurfER!!"
I said nothing, calmly returned to my booth, locked the door, and the guy peeled out of there like Dale Earnhardt Jr.
Nothing in my entire history of customer service could compare.
Oh I have another story.
This one was a customer being a jerk to me because I was doing something nice for him.
I interned at a car dealership and this 18 year old guy came in and wanted to buy a car. He couldn't just afford the car though, so he would need a loan. He wanted me to submit a request for a loan from the bank to help him pay for the car so he could pay for it in like $200ish payments.
Thing is, he had no credit, and he had a minimum wage job that he'd only been working for 3 months. I knew for 100% fact that he wasn't going to get the loan. And if he were to apply for the loan and get rejected, his no credit would be turned into a bad credit. And bad credit is worse than no credit.
I tried to explain this to him and I told him I wasn't going to send in a loan application. I told him he can try to get one himself if he wants one so badly, but he's going to need to A) work at his current job for *at least* 6 months, the longer the better and B) build up some credit. He took a fit at me and kept telling me to submit the application. I told him to do it himself because I wouldn't be responsible for ruining his credit. Which is EXACTLY what it would have done. I was trying to do the guy a favor. I told him to check ads for cars that are cheaper than dealership costs and buy himself one of those until he can save up and get one from us, because there was no way the loan would go through and all it would do was ruin his credit. And then he would still have no car.
He was pretty upset with me.
After ten years in retail I have decided that all customers suck. All of them. If you are reading this and you have ever gone into a store to buy something than you suck too. (And so do I because I buy things too.)
I now work before the store opens specifically to avoid the little smurfers.
If I had to pick an absolute worst it would probably be the "extreme couponers". I would sacrifice every last pure virgin in the country to remove couponers from the world for the rest of eternity.
Precisely why I buy most of what I can online
I'm an excellent customer.
But I always say "thank you" and smile after buying stuff!
Also the last time I was in a games store I had a 15 minute long conversation about AC4 which I initiated and he had a great time talking to me and I made sure to do it while there weren't a lot of other people in the store so I am a great mothersmurfing customer.
everything is wrapped in gray
i'm focusing on your image
can you hear me in the void?
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