Capcom is the prime example of a company that can't win. Fans asked them to revamp Mega Man, they do that, and nobody is satisfied. They're asked to revamp RE, and it worked.....with RE4, at least. When fans asked for more action gameplay in RE, Cap made RE5, and......fans didn't like it. The smurf? So then Cap blends the original RE games' gameplay and the later action gameplay, for RE6......still complaints.
Fans begged Capcom to bring out a new Street Fighter game. They do it and everybody complains about it. Irony is, it still sold 6 million copies.
Bionic Commando, MERCS, and Strider had requested sequels for years. Capcom makes sequels to them, finally, and nobody buys them. Same with 1942: Joint Strike. They were all good games, except for maybe the big BC reboot (Bionic Commando: Rearmed was choice, though).
Other requested games like the Dungeons and Dragons games (which people wanted ported for a long time), the DuckTales remake, and others indicate that Capcom did try to listen to the fans. But I think they realized that listening to the fans is a rather stupid thing to do in most cases. What people say they'll play is not necessarily what they'll buy.
And for the record, most of Capcom's current failings are remnants of when Keiji Inafune still worked for the company.