Quote Originally Posted by Pike View Post
All my customer service nightmares are as the one doing the customer service to horrific customers
This.

Ever since I've worked on the other side I've generally had nothing but perfectly fine customer service experiences when I've been the customer. But thankfully I've had very few situations thus far, touch wood, where I've actually had to contact customer service for any reason.

Sadly a lot of people these days seem to think that yelling down the phone will fix everything and that they are entitled to compensation over the most tiniest of things. Best customer service experience I ever had was with my current ISP, who for various reasons took a month to get my internet connection setup which was actually largely due to an issue out of their hands. Sure it was frustrating being without internet for that long though I never really pestered them, just called up arrange for a technician to come out as and when needed. Even though the issue was largely due to bad wiring in my apartment courtesy of a renovation the landlord had done, they extended my 50% off on the bill from 6 months to 12 months as a result and wrote off my 1st month where I barely had any service at all. I didn't once yell at them or even ask for compensation, they just did it.

I literally want to punch customers who pretty much immediately go "well how am I going to be compensated for this?"

Sure in any call center there will be jerks, but the majority of the people working there want to actually help you as best as they possibly can. Working in a call center kinda puts in perspective really, when you call another support center and you realise that you're just 1 of the 60-80+ people that person is expected to talk to, by quota, everyday - treating them like another human being will actually go a long way.