Quote Originally Posted by Aulayna View Post
Sadly a lot of people these days seem to think that yelling down the phone will fix everything and that they are entitled to compensation over the most tiniest of things.
Either that or saying the magic words "I want to speak to your manager". In my experience, the customer believes that the threat of a complaint or speaking to someone higher up will somehow cause us to 180 on our stance, and suddenly we will be able to give them everything they want and more.

Oh those guys.