This is one thing I hate about FFXI - the customer service. It's just so bad... Square-Enix were far out of touch with their playerbase for most of FFXI's life, they are only now starting to come a little closer to the community but it is not enough. They really need to re-design their payment system, customer service and PlayOnline client.

I would agree, from what I have experienced with Blizzard in the past, that they indeed do have some great customer service. But to be fair, I've never actually had any problems with my accounts on FFXI, and I've only been double charged once out of the 4-5 years I've played - and even then, they took back one of the charges.