User reviews of ME3 are skewed by trolls, but I think the point still stands. I think that users shouldn't praise games in their reviews. In my opinion, the critic reviews are for giving the game a cheeky handjob, whereas the user reviews should be used to draw attention to the bad points. As it is now, I would argue that it even needs to be exaggerated to ensure the message is properly understood.

I think a mark like 94/100 would require a game to be practically perfect in every way. That's why you can't trust critic reviews; they are always in favour of the people giving them money. Take Skyrim, which is still showering off the saliva of every games mag. The critic and user review were practically incoherent with glee. And while I agree that it is an absolutely fantastic game, I think it still only deserves an 8/8.5. Reviews need to get out of the mindset of "There was this bad thing, but this bit more than made up for it!". That doesn't help anybody. Praise the good bits, punish the bad bits. Do not mingle them or try to create a counterbalance. When a teacher tells little Timmy that this part wasn't very good, but the middle bit was incredible so it's okay, Timmy doesn't learn how to write properly. You should tell Timmy that the middle bit was terrific, but this part was very bad and needs to be improved.

Reviews should be used to tell developers that their bad decisions should be brought up to the level of their good ones, not to tell them that their mistakes are acceptable as long as the rest is okay.