My mum has jiggered her laptop in some fashion. We have a LAN, to which my netbook and my smartphone are connected. The internet works fine on both. However, her laptop cannot connect to the internet.

It connects to the router, and the Network Centre says that it has Internet Access, but my arse it does! I've run it through diagnostics and troubleshooting and have had reports that it has been successfully fixed, but my arse it has! My arsey arse!

I'm thinking it must be an issue with the laptop itself (because I can add two and two together and get four xD), but I've not the foggiest how to fix it quickly, and I just can't be arsed (ARSE) traipsing all over the computer to figure it out.

Please ask questions if you need more detailed info and I will do what I can to answer them.