I'm still not 100% sold about that BioShock story. Valve have a notoriously strict refund (or no refund for that matter) policy. A game could flat-out not run on your computer and they still wouldn't refund you for it.
I've seen several stories where they have done this.
Originally Posted by Depression Moon
Originally Posted by Pike
I didn't read most of the article because I want to keep myself from spoilers but it seemed like a valid enough complaint to me.