When you pay for a service, you should expect the service. If you don't expect the service to deliver, that's the fault of the service provider, and you should be reimbursed and they should expect people to look elsewhere for that service in the future.

You can say "But seriously, did you think they would pull through?" all you like, it doesn't change the fact that they are obligated to do so because of their own decisions.

PS. Cheetah mode is a neccessity for SimCity as far as I'm concerned.